Wildz Privacy Policy

At Wildz Casino, we understand that your trust is the foundation of everything we do. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with Wildz, our online casino platform, our mobile applications, and any related services we provide. By creating an account, using Wildz casino login credentials, or otherwise accessing our platform, you agree to the practices described in this document. We are operated by Granturo Malta Ltd, registered in Malta under company number C107733, and licensed by the Malta Gaming Authority under licence MGA/B2C/1079/2025.

Information We Collect

When you register for an account or use Wildz online casino services, we collect several categories of information necessary to provide our services and comply with our regulatory obligations. We gather this data directly from you, automatically through your use of our platform, and occasionally from third parties such as payment providers or identity verification services.

• We collect registration details such as your full name, date of birth, email address, phone number, and residential address when you sign up for Wildz casino online
• We record financial information, including deposit and withdrawal history, payment method details for Interac e-Transfer, credit and debit cards, Apple Pay, or MiFinity transactions
• We store identity verification documents required under our know-your-customer procedures, particularly relevant to players using Wildz casino Ontario or other Canadian provinces
• We track your gaming activity, including games played, wagers placed, bonus usage, and session duration across our slots, live casino, and sports betting products
• We collect technical data such as IP address, browser type, device information, and location data when you access Wildz casino mobile or the Wildz app
• We may record communications you have with our customer support team via live chat or email

How We Use Your Personal Data

We use your information for several legitimate purposes connected to operating Wildz casino and delivering a secure, personalised gaming experience. Our use of your data is guided by applicable data protection laws and our regulatory licence conditions.

• We use your data to verify your identity and age before granting access to Wildz login credentials
• We process your information to manage deposits, withdrawals, and to administer any Wildz casino bonus, Wildz bonus code, or promotional offer you claim
• We analyse your gameplay to detect fraud, prevent money laundering, and identify signs of problem gambling
• We send you marketing communications about new promotions, Wildz casino bonus codes, or loyalty rewards where you have provided consent
• We use technical data to optimise performance across desktop and mobile browser versions, including the Wildz casino app experience
• We retain records to comply with Maltese and Canadian regulatory requirements, including anti-money laundering obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your browsing experience, remember your preferences, and analyse how visitors use Wildz casino online. Cookies help us recognise returning players, streamline the Wildz casino login process, and tailor content relevant to your interests. You can manage or disable cookies through your browser settings, though doing so may affect certain functionality, including your ability to access personalised features or promotional offers.

Sharing Your Information

We do not sell your personal data to third parties for their own marketing purposes. However, we may share your information under specific circumstances necessary for the operation of our business and compliance with legal obligations.

• We share data with payment processors to facilitate deposits and withdrawals through Interac eCashout, credit cards, or other supported methods
• We disclose information to identity verification and fraud prevention providers to protect our platform and our players
• We may share data within the Wildz Group, including affiliated brands such as Beazt, Caxino, Wheelz, Spinz, and Tuplaus, particularly for pooled loyalty programs like Loyalty+
• We provide information to regulatory authorities, including the Malta Gaming Authority, when legally required
• We may share data with law enforcement agencies where necessary to prevent fraud or comply with a legal obligation

Data Security

We employ industry-standard security measures to protect your personal and financial information from unauthorised access, alteration, disclosure, or destruction. Our systems use encryption technology to safeguard sensitive data transmitted between your device and our servers, whether you access Wildz casino through desktop or Wildz casino mobile channels. While we take every reasonable precaution, no method of electronic storage or transmission is completely secure, and we encourage you to use strong passwords and safeguard your Wildz login credentials.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including ongoing regulatory and legal obligations. Financial records related to your account, deposits, and withdrawals are typically retained for a minimum period required under Maltese gaming regulations and anti-money laundering legislation. Once retention periods expire, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal information we hold about you
• You may ask us to correct inaccurate or incomplete data associated with your account
• You can request that we delete your data, subject to our legal and regulatory retention obligations
• You may object to or restrict certain types of data processing, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent
• You can request a copy of your data in a portable format

To exercise any of these rights, please contact our support team at support@wildz.com, and we will respond promptly in accordance with applicable law.

Responsible Gambling and Data Monitoring

We monitor account activity to identify indicators of problem gambling, and we may use behavioural data to offer responsible gambling tools, including deposit limits, self-exclusion options, and reality checks. This monitoring is part of our commitment to player welfare across Wildz casino and forms an integral part of how we process your gaming-related information.

International Data Transfers

As we operate internationally and serve players across markets including Canada, your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place, consistent with data protection standards, whenever such transfers occur.

Third-Party Links

Our platform may contain links to third-party websites, including payment providers or game developers such as Play'n GO, NetEnt, Evolution, and others. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before providing any personal information.

Children's Privacy

Wildz casino is strictly intended for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take age verification seriously to prevent underage access to our services.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website, and we encourage you to review this page regularly.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please reach out to our dedicated support team via live chat, available 24/7, or by emailing support@wildz.com. We are here to help and committed to addressing your privacy concerns promptly.